With the closure of the Roadtrek factory following the bankruptcy of the company one concern Roadtrek (and Hymer, NA) owners have is how to obtain service. Closure of the company also means that there is no factory warranty support.
I've included what I think is a helpful video at the end of this post.
The dealer and service center network exists. Some dealers have new Roadtreks for sale, and some have parts. However, for a short time the Roadtrek website was shut down. When it re-appeared I copied all of the North American service center information and put pdf files on a social media group I administer. I have no idea how much longer the Roadtrek website will be up.
I am not endorsing or recommending any dealer or service center. The material is provided "as-is".
I'm including a link to a video which includes additional warranty information.
Over on social media some owners are of the opinion that this will be quickly resolved and the factory will be up and running. It has been stated that the bankruptcy could be concluded in 6 weeks. I'm more skeptical because these bankruptcy proceeding can take some time, and a potential buyer of the company may want to delay until it is resolved. In my opinion, liquidation is the more likely outcome but this could change once the bankruptcy is completed.
Links to pdf files of Roadtrek Service Centers made from the Roadtrek website:
Roadtrek Service Centers - USA
Roadtrek Service Centers - Canada
Some dealers have reached out to Roadtrek and Hymer owners. For example Sunshine State RV reached out to some Roadtrek owners via email. I was forwarded a copy. . In that email Nick Schmidt with Sunshine State RVs stated: "I wanted to let everyone know where we stand with regards to Roadtrek/Carado warranties and what our plan is until they find a buyer and get back up and running. We have been able to find and acquire every part for Roadtrek's, including lithium batteries, Underhood Generators, Volt Start and Inverters. We will still be servicing all Erwin Hymer products and helping you guys get back to camping asap!!"
Mr. Schmidt also indicated that they do have Roadtrek and some Hymer products for sale: "we are offering 6 year warranties on all of the Roadtrek's and a 2 year warranty on the Carado's. These are aftermarket warranties through the best warranty company that we have ever dealt with, Protective Asset Protection. " I've never used this dealership so I can't comment on their quality of repair, costs, etc.
For that dealer here is their website:
https://sunshinestatervs.com/
Here's a YouTube video:
